Returns

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  • Online Returns

      Please note: Purchases made in-store need to be returned in-store, see in-store returns.   To return your online order to our warehouse: Pack your order securely Download a returns form here! Ad...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our returns policy.  Returns Process Take your item(s) to a Cotton On Group store in Hong Kong. To find your nearest store, vis...

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Policy

  • Change of Mind Returns

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your item is faul...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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