Online Returns


Please note: Purchases made in-store need to be returned in-store, see in-store returns.


To return your online order to our warehouse:

  • Pack your order securely
  • Download the return form at the bottom of this article
  • Address your package to:
    • Cotton On Online Returns; 2 Pioneer Sector 1, Unit # 01-01 Singapore 628414
  • Purchase postage and drop your package back to your nearest post office/box

Important Information

  1. We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into the store to make your return. If you can’t get into the store but you really want another item, we recommend you place a second order to make sure you don’t miss out.
  2. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
  3. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 
  4. Your personal information will be used according to our Privacy Policy to process your refund or return.
  5. Any items returned to our facilities will be processed by Cotton On Hong Kong Limited


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