Please Note: We are experiencing delivery delays due to Covid-19 restrictions. Please allow an additional few days to receive your parcel

Online Returns

Online & store purchases can be returned in store provided they meet our returns policy

Purchases made in store need to be returned in store, see in store returns.

Returns Process

Important Information

  1. We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into store to make your return. If you can’t get into store but you really want another item, we recommend you place a second order to make sure you don’t miss out.
  2. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
  3. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 
  4. Your personal information will be used according to our Privacy Policy to process your refund or return.
  5. Any items returned to our facilities will be processed by Cotton On Hong Kong Limited

Can't find your returns form? Download one here!

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