Product & Store
Product Enquiries
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How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
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How can I find if a product is available in store?
you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your pos...
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I want to buy an item online that I saw in store but I can't find it?
Due to items selling out faster in different locations, sometimes our available stock in store may not match what is available online. Please subscribe to our email database HERE for all the latest...
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Where can I find a size guide?
A measurement size guide for all women, men, kids, teen and shoe sizes can be found HERE.
Retail Store Enquiries
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Store Locations and Opening Hours
Please refer to out store finder for store details and opening hours.
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How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
Giftcards
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How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance ...
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Can I use a Gift Card to purchase items online?
Yes, gift cards with pin numbers that were purchased in Australia from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not vali...