Product & Store
How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
How can I find if a product is available in store?
If you're looking to purchase a specific item in-store, you can contact your nearest store directly by using the contact details listed in our Store Finder. You can search for your nearest stores b...
I want to buy an item online that I saw in store but I can't find it?
Due to items selling out faster in different locations, sometimes our available stock in store may not match what is available online. Please subscribe to our email database HERE for all the latest...
Where can I find a size guide?
A measurement size guide for all women, men, kids, teen and shoe sizes can be found HERE.
How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! Just send us a message using the 'Contact Us' link below, and let us know the number on the back of your gift card so we...
Can I use a Gift Card to purchase items online?
Yes, gift cards with pin numbers purchased in Hong Kong from Cotton On Group stores are now valid for use online and in store. To redeem your gift card online you will need to enter your gift card...