Customer Service Contact Details


You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen.

If you prefer to email us, you can do so at

Alternatively, you can call us at +65 800 852 6326 between 9 am and 6 pm.

Please note that the quickest way to resolve your issue is to use the chat function. Email response times may take up to 12 hours.


The answer to most of our frequently asked questions can be found here in our help centre.  

Delivery & Tracking 
Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and Click & Collect.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Gift Cards, Store to Door & how to get in touch with a store.

Perks & Promotions
Information on Cotton On & Co. Perks, promotions and discounts.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.

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